Code of Conduct

To maintain a professional image, all contractors must adhere to the following dress code. While ISP-branded attire is preferred, it is not mandatory. However, if ISP-branded clothing is worn, the following standards must be maintained:

· ISP-Branded Attire:

     *Badge (with photo and full name)

     *Polo shirt in ISP brand color or basic black and white

     *ISP vest, windbreaker, or hoodie (as needed)

     *Optional ISP hat or beanie

· General Guidelines:

     *Attire must always be clean and presentable

     *Non-ISP branded clothing should also align with a professional code (e.g. collared shirts and clean pants)

· Contractors may only promote and sell a specific ISP's services during their field activities while working for that ISP.

· Discussions or promotions of unrelated products are strictly prohibited.

· All orders must be processed through the ISP's preferred platform and added on the Embarc sales entry form.

Note: Orders placed outside this system will not be tracked or credited to the contractor.

· Embarc Solutions has a zero-tolerance policy for fraudulent activity. If there is evidence or suspicion of a contractor creating fraudulent accounts (including false orders, duplicate or existing customer orders):

     *Embarc Solutions and the ISP will request the immediate removal of the contractor by the Contractor Management Team.

 Continued issues may result in:

     *Termination of the contractor company’s agreement with ISP and possibly Embarc

     *A permanent ban from working with the ISP in any capacity

     *Only use the customer’s Visa or Mastercard to set up the account required auto pay.

· Contractors are expected to conduct themselves in a manner that reflects positively on the ISP and Embarc Solutions while representing our brands.

 Prohibited Behaviors:

     *Rudeness, disrespect, or unethical conduct

     *Misrepresentation of ISP products or services

     *Making commitments to customers that are not kept or go unfulfilled

· ISP retains full authority to allocate leads and does not guarantee priority access to new leads.

· Lead assignments are given to the Contractor Manager, who is responsible for redistribution to individual contractors.

· Sales Rabbit logins may be deactivated one week after the contractor has completed their scheduled time in the field.

· All contractors are required to maintain accurate and timely lead updates.

· Notes must be respectful, clear, and properly reflect the outcome of each interaction.

· Each lead should be dispositioned into the correct status based on the conversation with the homeowner.

· Accurate record-keeping is critical to ensure the integrity of all ISP lead databases.

· Contractors must not falsify, omit, or manipulate information in lead notes or status updates.

· Any breach of data integrity may result in disciplinary action, up to and including termination of contract.

Contractors are ambassadors of Embarc Solutions and the ISPs we sell and must:

     *Represent the brands with professionalism and integrity

     *Ensure all customer interactions are courteous, respectful, and ethical.